Genre Solutions Pty Ltd (ABN 42 685 203 276), trading as Genre Solutions ("we", "us", "our"), is committed to protecting the privacy of individuals who interact with our website and our commercial cleaning services. This policy explains how we collect, use, store and disclose personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The personal information we collect

We collect personal information that is reasonably necessary to quote for and deliver our services, including:

your name and the business or organisation you represent;
contact details such as email address and phone number;
the address and site details of the premises to be cleaned, and any access or scheduling information you provide;
the details of your enquiry, quote request or service requirements; and
records of our correspondence and the services we provide to you.

We collect this information mainly through our website contact and quote forms, by email, and by phone.

How we use your information

We use personal information to:

respond to your enquiry and prepare quotes;
schedule, deliver, manage and invoice our services;
communicate with you about your service and account; and
meet our legal, insurance and record-keeping obligations.

We do not use your information for marketing without a lawful basis, and where we send service updates you can opt out at any time.

Disclosure of your information

We do not sell your personal information. We may disclose it to third parties who help us operate our business — for example, our IT and email service providers, payment and accounting providers, and our insurers or professional advisers — and where we are required or authorised to do so by law. We take reasonable steps to ensure these parties handle your information consistently with this policy.

Our website enquiry and quote submissions are processed using third-party email delivery services on our behalf. We do not knowingly transfer your personal information overseas except where a service provider stores data outside Australia, in which case we take reasonable steps to ensure it is handled consistently with the APPs.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as it is needed for the purposes described above or to meet our legal obligations, after which we take reasonable steps to destroy or de-identify it.

Cookies and website analytics

Our website may use cookies and similar technologies to help the site function and to understand how it is used. Any analytics information is used in aggregate to improve our website. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.

Accessing and correcting your information

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. We will respond within a reasonable time. In limited circumstances we may decline a request as permitted by law, and if we do, we will explain why.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us about privacy

For any privacy matter, including access, correction or complaints, contact:

Genre Solutions Pty Ltd (trading as Genre Solutions)
Email: info.genresolutions@gmail.com
Phone: +61 423 818 317
Address: Armadale (Haynes), WA 6112

Changes to this policy

We may update this policy from time to time. The current version is the one published on this page, and the "Last updated" date above shows when it last changed.

Privacy Policy